1. Independent Travel Assistance
Airlines Reservation Desk provides independent third-party assistance with flight bookings, changes, cancellations and refund requests. We are not an airline. Airline refund decisions remain subject to the applicable airline and fare rules.
2. Cancellation Requests
Cancellation eligibility depends on the airline, ticket type, fare category, route and timing of the request. Some restricted or promotional fares may be non-refundable or may qualify only for a travel credit.
3. 24-Hour Requests
Where an applicable airline policy or law provides a 24-hour cancellation option, eligibility remains subject to the conditions governing that booking. Our team can help review the applicable terms.
4. Service Fees
Our service fees are separate from airline charges. A service fee may be non-refundable after the requested assistance has been performed, subject to applicable law and the terms disclosed for the transaction.
5. Refund Processing
When a refund is approved, processing time depends on the airline or supplier, payment method, bank and settlement process. We cannot guarantee a specific completion date controlled by those third parties.
6. Non-Refundable Tickets & No-Shows
Some fares are non-refundable, and late cancellation or no-show rules may substantially limit or eliminate refund eligibility. A credit may be available in some cases depending on the airline's rules.
7. Partial Refunds
Where only part of a fare is refundable, airline deductions, penalties or used portions of a ticket may reduce the amount returned.
8. Incorrect or Unauthorized Charges
If you believe a charge associated with our service is incorrect or unauthorized, contact us promptly so the transaction can be reviewed.
9. Refund Status
For assistance with a cancellation or refund request, contact our support team using the details below.
Last Updated: September 17, 2026